Job Opportunities

Duties and Responsibilities:

1. Manage Platform Operations

• Master all functionality of the Viamo Cloud Software for the creation and management of IVR user journeys by leveraging global best practices.
• Continually monitor and test the platform on a daily basis and solve any problems that arise.
• Monitor and track all performance and user experience indicators and be the first to identify positive or negative trends that can inform decisions to improve impact.
• Create and organise the content scripts to share with the team for translation and recording followed by quality assurance to ensure that all received content is of high quality, in the agreed-upon format, and delivered on time.
• Produce marketing material for e.g. SMS and voice scripts and schedule campaigns as per the agreed plan.

1. Co-create and Execute Platform Growth Strategy
   • Connect with end users to determine content areas that will help build partnerships to drive growth on the platform.
   • Research the content and media landscape to discover content sources that will help address end-user needs.
   • Test alternate marketing channels to drive new users to the platform and measure the ROI for experiments.
   • Synthesise local insights and work together with the global team to produce a long-term growth strategy and roadmap.
   • Support the local in-country programs staff with platform end-user insights that will help them sell products on platform.
   • Explore and develop ATL and BTL marketing partnerships to drive platform growth

1. Content Management
   • Identify the content needs of end users and conduct business development with potential partners to source content that will transform the platform to a mobile lifestyle partner for our end-users.
   • Ensure that the platform provides the highest quality of value proposition by ensuring it has updated and relevant content all the time.
   • Work with local country staff and cross-departmental global teams to manage partners’ content on platform to ensure their outcomes are met and end-users receive the intended benefits.

1. Test and Impact
   • Pilot and test new ideas to improve user experience, increase impact and achieve targets
   • Work with the global platform team to create and run content, marketing, and user experience pilots and measure the impact to the platform engagement and revenue.
   • Learn from experiments conducted globally and replicate after local customization.

1. Manage Partner Relationships
   • Engage with mobile network operator(s) to create mass awareness of the platform through marketing to reach our target audience.
   • Negotiate with mobile network operator(s) to secure marketing growth levers on a scalable business model.
   • Manage content partnerships to understand and guide the client needs to create delight and ensure that they see continued value in the service.
   • Share data-driven insights and create actionable reports as agreed with the partner to improve impact delivered by their content.

1. Provide Project Management Support

• Monitor deployment of different products and projects on the platform and advise the implementation team on best practices.
• Monitor and document performance metrics, end user engagement, and impact to inform appropriate changes to project approach and overall implementation as needed.

Key Performance Indicators

• Platform Impact 
  • Monthly Active Users (MAUs) 
  • Monthly User Benefits (MUBs)
• User Engagement
  • Caller to Listener Ratio
  • Benefits per User
  • Month-on-Month User Retention
• Revenue on Platform (not a current KPI but expected in the future)
• Percentage of Registered Users on Platform
• Number of Dynamic Content Partnerships

Team and Reporting Structure

Reports to the Regional Viamo Platform Manager

Profile

Required

• University degree in Computer Science, IT, Engineering, and/or Business
• 3+ years of professional experience, preferably in IT product management or working with mobile value added services
• Mastery of computers and mobile technology with proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with data collection and data monitoring, particularly product growth and engagement metrics
• Experience with conducting user research and synthesising insights into product roadmaps.
• Experience of working with third parties and managing partnerships, especially content creators
• Excellent project and programme management skills with emphasis on customer service.
• Experience with content creation, especially for social and behaviour change.
• Fluency in at least 2 of these local languages; Luganda, Runyakitara, Ateso, Luo and Lugbara.
• Demonstrated ability to multitask, prioritise and coordinate with thorough attention to detail.
• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed.

Desirable

• Previous experience working with a Mobile Network Operator or IVR/USSD VAS service.
• Experience in content development for mobile.
• Experience of working with media and content production partners for e.g. radio stations.
• Ability to perform basic quantitative and qualitative analysis to gauge platform health and performance.

Closing Date

30 November 2023

Duties and Responsibilities:

1. Project Formulation and Approval
2. Project Implementation
3. Coordination and Liaison
4. Operational and Logistic Support

1. Project Formulation and Approval

• Provide substantive inputs and assist the Project Manager in the preparation/finalization of documents for approval, including i.e. MOA’s, Letters of Agreement or Exchange of Letters (EOL) with clients, project documents and detailed project budgets. 
• Provide substantive support in initiating and finalization of Project LEADs for the Project.
• Review operational budget formats in accordance with the UNOPS financial management system and ensure accuracy of support documents for approval.
• Proactively coordinate and liaise with relevant teams on project amendments and budget revisions.

2. Project Implementation

• Advise the Project Manager on UNOPS Policies and Procedures, Financial Rules and Regulations (FR&R) and other requirements for efficient project implementation and progress.
• Monitor project financials and advise the Project Manager accordingly.
• Track expenditure and take relevant action when required to revise budgets (realignment and amendment).
• Monitor and record best practices and innovative approaches within UNOPS FR&R; identify and show alternative options according to Activity needs.
• Supporting the project planning process.
• Maintenance of all supporting project financial documents for audit and review processes.
• Management of work packages within the project as and when required.
• Supervise Project Assistant(s) within the Team, to ensure work efficiency and quality at all times.

3. Coordination and Liaison

• Monitoring and follow-up of the correct progress and/or status of contracting processes (Procurement, HR, Service Contracts etc.) under the   Project.
• Proactively coordinate/liaise with support units on all admin matters related to contract management.
• Support the Project Manager to complete project assurance related tasks.

4. Operational and Logistic Support

• In consultation with the relevant stakeholders, prepare amendments of Agreements and Budget revisions when applicable.
• Review input of financial information, expenditures, etc.
• Ensure conformity of project disbursement requests with procedures, work plans, and availability of resources for expenditure.
• Liaise with the Finance Unit to process and monitor all payment requests within the Project.
• Assist the Project Manager in monitoring all HR requirements and related activities under the Project.
• Preparation of Terms of Reference (ToR) for required inputs in the projects (staff, individual and institutional consultancy services, procurement of goods and services, organization of training, seminars, etc.), with expert and/or client support as required.
• Providing induction briefings to newly recruited staff and rendering support to consultants in the course of their assignment.
• Supervise and review submissions for Contracts, Purchase orders, Waivers, and related documents prior to final approval.
• In accordance with UN and UNOPS Security Policies, manage travel for all personnel in the Project Team.
• Organize all project and stakeholder meetings as and when necessary, and maintain records of these meetings.
• Maintain records of project files and Activity reports in hard and soft copy.
• Prepare budget forecasts and periodic financial reports as requested.
• Review weekly Activity reports and quarterly financial reports with respect to outputs based on work plans and budget forecasts.
• Liaise with finance and logistics/procurement units in tracking commitments and disbursements.
• Identify operational, administrative, financial and other bottlenecks that may impede project delivery; recommend solutions and take appropriate remedial action.
• The Project Management Support Senior Officer will act as the Deputy to the Project Manager. As such, in the absence of the Project Manager, the Project Management Support Senior Officer will be overall responsible for the project. 
• On behalf of the Project and as directed by the Project Manager, participate in periodic visits to the project sites within Haiti to review compliance with recognized procedures.
• Establish and monitor an internal control system for all administrative actions.

Closing Date

06 November 2023